WHY TO BECOME INFRAMET CUSTOMER?

  1. Inframet is a company trusted by customers all over the world that has sold its test equipment to over 60 countries of the world. Well known scientific institutes, universities, manufacturers of electro-optical systems, test laboratories, repairing depots are among our customers (see References page)
  2. INFRAMET manufactures equipment for testing all types of electro-optical surveillance systems. It is the only company on market of so wide offer. It is more convenient technically to buy from us equipment for testing all these E-O systems and components than buying from several different manufacturers.
  3. Inframet is a manufacturer of complete test systems who deliver not only equipment for testing but also software and knowledge about interpretation of test result. Inframet can offer custom designed test system from area outside typical offer.
  4. Some manufacturers of test equipment recommends frequent expensive recalibration carried out exclusively by their own authorized agents. Inframet recommends reasonable longer recalibration periods and offers recalibration equipment that makes possible local recalibration by the customers.
  5. Inframet presents detail data sheets in the website. This practice is a sharp contrast to typical situation at international market.
  6. Inframet website offers to download a series of free scientific papers, books, white papers or computer simulation programs.
  7. Inframet treats its customer like partners trying to share its know how, to support them in application of our test equipment and to start long term cooperation.
  8. Inframet equipment and knowledge can help to improve electro-optical technology in any country.

HOW TO PROPERLY CHOOSE?

  1. Inframet rules to prepare optimal offer are based on personal experience of its CEO who as a young scientist working in an university made errors by buying non optimal expensive equipment.
  2. The guideliness are:
  3. Remember about how wide is Inframet offer. Inframet offers over 50 test systems. Most of these test systems are offered in form of a series of versions. That gives about a thousand of potential versions of test systems that can be delivered. This high number of types/versions of test systems are due to huge size of E-O technology. There are simply ten of thousands of different types of EO systems that differs slightly. It is technically very difficult and economically not sound to develop one fully universal system. More optimal solutions are test systems that are optimized for a specific group of EO systems.
  4. Define precisely application of the test system. It is a quite common situation when customers purchase not optimal test systems. Sometimes a test system built using some expensive blocks is purchased in situation when these blocks are actually not needed. Therefore it is critical importance to inform Inframet about potential application of required test system. Inframet is interested to sell and get profit but even more to have customer truly satisfied.
  5. Read data sheets and educational materials presented at our website.
    You will spend well your time by reading data sheet and educational section. You can find there free technical papers for both beginners and for professional in electro-optical technology. It will be easier for us to communicate because you will then know exactly what you need.
  6. Make decision if you want a test system or only some modules of a test system.
    Inframet specializes in complete test systems for testing E-O systems. Total value of such system for testing thermal imagers is much more than simply sum of costs of modules like collimator, blackbody, targers and rotary wheel. If for some reasons you decide that you want only some modules (like blackbodies, collimators) Inframet can sell them but we always recommend complete test systems.
  7. Determine type of E-O equipment you want to test.
    It is recommended to determine clearly type of E-O systems is to be tested and give us much details as possible. Technical data is important for us because we know then true requirements on our test systems and can offer optimal configuration of test system.
  8. Let Inframet to help you to find optimal test system.
    We offer a long series of different test system. Please trust us and let us know as much as possible about your situation. Contact us via email at any time. We will answer quickly your questions and will try to find an optimal test systems for your needs.

COMMON CUSTOMER MISTAKES

  1. Customer chooses most advanced and expensive version of Inframet test system but later compare price of such test system with much simpler system offered by a competitor and complain about Inframet price.
  2. Customer presents requirements that are a copy of specifications of an old system purchased several decaded ago. Some of requirements are totally outdated. For example, Inframet still gets requirements to deliver systems that use archaic GPIB interface for communication between modules of the system in situation when modern interfaces like USB or Ethernet are available.
  3. Customer buy a system based on a huge collimator for testing short range imager of small optics only becase another team has such impressive test system. It means that such customer has paid more and additionally will have technical problems to do required.

PRICE

  • Let us carry out honest price negotiations
  • Equipment for testing electro-optical systems is expensive. Your funds should be well spent on equipment truly useful in your work. We always try to present our customers an offer for different versions of the same test system of different measuring capabilities and different price level. In this way our customer can choose optimal price version for him. Next, we are always ready for honest price negotiation. If needed we can deliver copies of old orders to prove that we do not exaggerate with the proposed prices. We are also quite flexible with price level if we see a chance for a long term cooperation or due to different reasons.

TRAINING

Inframet delivers well prepared documentation of its products. It is technically possible to use our test system afrer reading documentation.

However, it is highly recommended for customers to order some type of trainings:

  1. Installation and training of customer team by Inframet engineer at customer facilities.
  2. Training of customer team by Inframet engineer at Inframet facilities.
  3. Online installation and training using voice and video communication with the customer team using modern internet technology ( communicators). Attention: this type of training possible only for simple test ystems.

Money spend for training can save a lot of technical problems with operation of our test systems.

TECHNICAL SUPPORT

  • Inframet shall exchange free of charge any defective module during warranty period.
  • Typical warranty period is 12 months since the delivery date.
  • Paid services are offered after warranty expires.
  • All customers are eligible to technical support from our support team.

FAIR BUSINESS

We believe in a fair commercial competition and want to compete with other companies present in this highly specialized market of equipment for testing electro-optical systems in a fair way. We compete with a small group of elite high tech companies from most technologically advanced countries. The competitors deserve respect and we try to show this respect even in front of our customers.